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poegrl6661's avatar
poegrl6661
3 years ago
Solved

Sims 4 Won't Run

Whenever I try starting the game (both through the EA app and the desktop shortcut) it starts, goes to a white screen with a blue loading symbol. The screen stays up for about a minute or less than closes and goes back to the EA screen as if I closed the game myself. 

I have repaired the game multiple times, restarted my computer to install pending updates, deleted all of my custom content, uninstalled/reinstalled the actual game and moved the file to the desktop so a completely new file was made when I tried running it again. Nothing works. 

I sent out a message to EA twice but have not gotten any response. 

Before anyone asks, I did purchase a stuff kit (the Pastel Pack so it wasn't even a large file) about 2 weeks ago and did successfully play the game a couple times after so it's not the new addition. 

I do have Sims 4 on my PS4 also, but I'm sure I'm not alone when I say I enjoy playing Sims on the PC more than a console. 

I just want it to work so I can play and eventually buy expansions, game packs etc. I don't want to waste my money. 

Any help is appreciated!

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @poegrl6661  Yes, go ahead and update the driver.  If that doesn't help, or you get an error when trying to install the driver, please post a new dxdiag.

6 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @poegrl6661  Your dxdiag crashed three times while running, which isn't a good sign, and as a result, it's missing a lot of relevant information.  So I can't look for most of the usual problems.  The one obvious issue, other than the dxdiag crashes, is that the driver for your Nvidia graphics card is five years old.

    Before updating the driver, please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes, and enter
    • Post the message you receive when the scan is complete
    • Hit Windows key-X again and choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)"
    • Inside the window, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again and choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    You can get the newest Nvidia driver here:

    https://www.nvidia.com/Download/driverResults.aspx/204771/en-us/

    Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) option and check the box to perform a clean install.  Restart again when you're done.

    If you still can't play, please post a new dxdiag.  Please also let me know whether you saw any errors when trying to install the graphics driver.  One thing missing from the dxdiag is your build of Windows, and it's possible the driver is too new for that build.  Hopefully the new dxdiag will clarify that point.

  • poegrl6661's avatar
    poegrl6661
    3 years ago

    I ran the scans you mentioned and attached screenshots of the messages I was given. 

    Should I go ahead and update the driver?

    I feel like that might be the problem. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @poegrl6661  Yes, go ahead and update the driver.  If that doesn't help, or you get an error when trying to install the driver, please post a new dxdiag.

  • poegrl6661's avatar
    poegrl6661
    3 years ago

    Installed the new driver, restarted my computer and tested the game out through the EA App. 

    It loaded up perfectly!!

    Running as smooth as ever. 

    Thank you for all of your help!!

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