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Winch619's avatar
Winch619
8 years ago
Solved

Sims 4 Won't Start - Video Card Error

Hello, I'm having trouble in getting the Sims 4 to even start. I've just installed it on to my computer, through origin. The PC will eat the game it's that good lol, i7, 1070 6GB GPU and 16gb RAM. ...
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Winch619's avatar
Winch619
8 years ago

Hi, Sorry for the late reply..

So I've tried adding the line to the graphics.sgr document thing, unfortunately that didn't work for me ☹️ 

I've also ran the DX Diag too, please see the attached.

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago
Hi @Winch619,

Just to make sure we have all the details: is Origin giving you the message about the graphics card not being compatible, or is it the game? Is the game attempting to open, or it closes just after you dismiss the error message?

Would it be possible for you to share with us a screenshot of the error message?

Thanks!
-Mai
  • Winch619's avatar
    Winch619
    8 years ago

    Hi @EA_Mai

    I've attached the screenshot. I believe it's the Sims 4 that is giving me the error message (if you look in the task bar, that's the program that appears to be open with the error message).

    So just to clarify, I open Origin, click on the Sims 4 to play, the screen goes black (as if it's launching) and then the error message pops up and it goes back to my desktop. I then close the error message and nothing else happens. Just for reference I've also tried opening it by just clicking on the Sims 4, but receive the same error - expected as it's a game bought off Origin. 

    Thanks in advance.

      • Winch619's avatar
        Winch619
        8 years ago

        Hi, thanks for your advice, opening the game in windowed mode worked, not sure why I couldn't play it in full screen though.

        Thanks for your help everyone.

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