i reset my bios to default just to make sure there was no overclocking but the MHz is still higher than what my CPU is supposed to be. the CPU is going between 4500-5000 and even 5300 MHz when it's supposed to be 3000.
@2yezk7avk6e8 3000 MHz is the base clock of the performance cores, and 5400 MHz is the max turbo speed of the P cores. It's perfectly normal for the CPU to turbo under even mild loads and nothing to worry about.
Is the game still crashing? If so, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
i'll have to try this if the thermal paste i got doesn't work. i know the guy who worked on my computer said i might have to clean boot since it's possible i got a bug in my operating system.
@2yezk7avk6e8 A clean boot is not a clean reinstall of Windows. It's merely disabling all nonessential services so that nothing can conflict with whatever software you're testing. I wouldn't tell someone to reinstall Windows without explaining why and how they'll lose data. And anyway, a repair install of Windows is a worthwhile intermediate step that doesn't involved deleting any data.
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/
i mean it was a good idea to get a clean install since there was a possibility that i had a virus on my computer that was causing problems BUT it didn't solve the issue </3.. i got better fans and thermal paste on my cpu and even though my computer is quieter sims 4 still crashes!
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