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2yezk7avk6e8's avatar
2yezk7avk6e8
New Rookie
1 year ago

Sims 4 won't stop crashing with no mods and high specs on PC

I've always noticed that the Sims 4 would crash after a while of playing, but recently it's gotten worse. Usually the game doesn't last 5 minutes without crashing and it usually crashes on startup or on the loading screen. My CPU runs hot while playing the game and uses maximum power, but my GPU stays cool and at minimal power. I have no mods and I never downloaded any mods. I tried to turn the graphics down and it immediately crashed and I couldn't open it up again.


I've tried clearing the cache in the Sims files, I've tried clearing the app recovery cache for EA, I've updated EA with the updater in the EA files, I've tried clean Sims 4 files, I reinstalled both EA and the Sims 4, I've done SFC scans on my computer multiple times, and I've done almost every solution I could find on the internet.


Many games on my computer crash after maybe an hour of playing, but not as much as the Sims 4. The specs on my computer are here:


Processor: 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz
Installed RAM: 128 GB
System type: 64-bit operating system, x64-based processor (Windows 10 Pro)

GPU: NVIDIA GeForce RTX 3060

My power supply is a Corsair RM850 Gold


I also have 5 fans (including CPU) in my computer and the side panel is taken off. I've already double checked to make sure everything is plugged in correctly.

I'm getting my computer looked at soon to see why applications are crashing on it, but the Sims just crashes way more often than all the other games and I want to know why. I've linked the dxdiag if that helps any.

pc

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @2yezk7avk6e8  First of all, is the computer overall working properly?  If the only problem is Sims 4, then that's at least a good sign that the BIOS update went well.  I'd also like to see a new dxdiag.

  • 2yezk7avk6e8's avatar
    2yezk7avk6e8
    New Rookie
    1 year ago

    ok sorry for the wait everything seems fine other than gta 5 also crashing but i did find out some new things about my crashes in the game. crashes take way longer in build mode than in live mode and the game never crashes when i'm in the gallery menu. here is the new dxdiag

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @2yezk7avk6e8  Is Sims 4 currently crashing a lot?  I do see two crashes, one of which looks like the same issue we've been discussing, but also a couple of BlueScreens and some generic Windows update errors.  But the errors aren't timestamped, and the dxdiag only lists the most recent teh.  So I can't tell how long an interval these errors represent or what other errors might have happened recently but were pushed off the list.

    Additionally, are the BSODs happening while you're playing Sims 4 as well?  If not, is there any pattern to their appearance, that is if you've noticed them happening at all?  Sometimes they trigger during a shutdown and can get missed.

    For the update errors, please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

  • 2yezk7avk6e8's avatar
    2yezk7avk6e8
    New Rookie
    9 months ago

    okay after three people looking at my computer the possible solution has been found. it's possible my computer either got fried from a power outage even though i have a surge protector and messed up my motherboard, cpu, hard drive and power supply, or i have a faulty motherboard. my hard drive also failed a month or two ago and i had to get a new one. ill update when i get the new motherboard

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    2yezk7avk6e8​  That sounds like a real trial, and I'm sorry you've had to deal with all that.  As you may have heard by now, a bad motherboard can make everything else stop working correctly too.  A problem with power delivery can damage every other component, and even aside from damage, it can mimic problems with pretty much everything else.

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