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esnika's avatar
esnika
10 months ago

Sims 4

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.207.1020 DX11 ...
pc
crinrict's avatar
crinrict
Hero+
10 months ago
@esnika are you using any background programs with an overlay ? Like Discord ?
esnika's avatar
esnika
10 months ago

No, playing the sims with the EA app is also literally the only thing I use the laptop for.. It always worked fine (a little laggy) until this update.

thanks for your help!

  • crinrict's avatar
    crinrict
    Hero+
    10 months ago
    @esnika Going to move this to the tech forum for better troubleshooting help.

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post
      • jpkarlsen's avatar
        jpkarlsen
        Hero (Retired)
        10 months ago

        @esnika 

        Your laptop only barely meets minimum requirements of the game. Make sure graphics is set to low and that laptop mode is enabled. You also need to run Windows Update to get the correct graphics driver.

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