4 years ago
Sims Crashes On Loadup
So I have just got a new laptop and have downloaded sims to it through origin, however when I launch the game it goes onto the loading screen for a couple of seconds then crashes. I've tried uninstal...
@Qbingbong If you have OneDrive active, please try either disabling it completely (unlink it from your computer) or at least stopping it from syncing the contents of Documents:
In order to do this, you may first need to pause syncing and/or cancel the currently pending sync:
If this doesn't help, or you don't use OneDrive, please create a new admin Windows account and try to play there. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. You'll be able to launch Origin and sign into your usual account, and you won't need to download anything.
@puzzlezaddictstill no luck... been in contact with origin and Microsoft and they both say (along the lines of) they cant find a solution.
@Qbingbong I read your initial post again, and I wanted to clarify whether you've tried a new user folder. Meaning, did you ever move the Sims 4 folder that's in Documents\Electronic Arts, the one that contains your saves and other user content, to your desktop? I thought you had from your wording, but just in case you haven't, please try that now.
If that doesn't or didn't help, try playing while your computer is offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If that doesn't help either, I'd like to see a crash dump. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them from the last two or three days (after we started troubleshooting here) is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.
If there is no Sims 4 .dmp file, you can enable them:
During all of this, please continue to use a clean Sims 4 user folder, just so that there aren't any complicating factors.