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Qbingbong's avatar
Qbingbong
4 years ago

Sims Crashes On Loadup

So I have just got a new laptop and have downloaded sims to it through origin, however when I launch the game it goes onto the loading screen for a couple of seconds then crashes. I've tried uninstal...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@Qbingbong  If you have OneDrive active, please try either disabling it completely (unlink it from your computer) or at least stopping it from syncing the contents of Documents:

https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

In order to do this, you may first need to pause syncing and/or cancel the currently pending sync:

https://support.microsoft.com/en-au/office/how-to-cancel-or-stop-sync-in-onedrive-4885c27e-3d89-4d69-be75-2646c71367d3

If this doesn't help, or you don't use OneDrive, please create a new admin Windows account and try to play there.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You'll be able to launch Origin and sign into your usual account, and you won't need to download anything.

  • Qbingbong's avatar
    Qbingbong
    4 years ago

    @puzzlezaddictstill no luck... been in contact with origin and Microsoft and they both say (along the lines of) they cant find a solution.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      4 years ago

      @Qbingbong  I read your initial post again, and I wanted to clarify whether you've tried a new user folder.  Meaning, did you ever move the Sims 4 folder that's in Documents\Electronic Arts, the one that contains your saves and other user content, to your desktop?   I thought you had from your wording, but just in case you haven't, please try that now.

      If that doesn't or didn't help, try playing while your computer is offline.  You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

      If that doesn't help either, I'd like to see a crash dump.  Click Windows key-R and copy and paste this:

      %LocalAppData%\CrashDumps

      When you enter, you'll see a list of .dmp files.  If one of them from the last two or three days (after we started troubleshooting here) is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.

      If there is no Sims 4 .dmp file, you can enable them:

      • Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
      • In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
      • Launch Sims 4 and wait for it to crash (whether you can play at all or not)
      • After it crashes, wait for any crash dialogs to finish
      • Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
      • Upload the last .dmp file to a free filesharing site and link it here
      • When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.

      During all of this, please continue to use a clean Sims 4 user folder, just so that there aren't any complicating factors.

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