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2 years ago

Solved

Sims Delivery Error 00000008:00000000000000c8

Sims Delivery Error 00000008:00000000000000c8

Hi,

I'm having a problem with this error code. It didn't happen when I first downloaded the game but whenever I open the Sims this error pops up and it's not letting me access any of my saves. I've read other posts and tried everything to get rid of this but nothing seems to be working. I tried removing all my mods, restarting my PC, clean booting my PC, clearing game cache, playing in offline mode, repairing the game in steam, and uninstalling and reinstalling the game. I tried to repair the game on EA but there is no option for me to do that in manage, the only option that pops up is manage add-ons. I also tried to make exceptions for the files in windows controlled folder access but I can't access it, it just comes up with page not available when I try to open controlled folder access. I had this issue not long ago and I uninstalled the game and reinstalled it, this seemed to fix the issue and my sims ran fine without the error, but the error message came back today after an automatic delivery and I can't seem to get rid of it.

I'm playing on a Windows 10 Pro and the packs I own are Cats and Dogs and Horse Ranch. I have build and CAS CC.

I'm really not sure what else to do to fix this and I'm not very good at technology, but this error is stressing me out and stopping me from playing. Any help or advice is greatly appreciated.

Thank you

puzzlezaddict
2 years ago
@JulioLikesCats When you've installed the game through Steam, you can only repair through Steam, not the EA App. So that's normal. And if you use a third-party antivirus, Windows Defender should automatically disable itself and associated features like Controlled Folder Access.

For the issue itself, try pausing OneDrive syncing. You can see the option by right-clicking the cloud icon in the lower-right corner of the screen.

If that doesn't help, please let me know what you mean when you say you can't access your saves. Are they not showing up at the Main Menu, are they there but you can't load them, or something else?

@vixmercury02 I've merged your post with another thread on the same subject. Please try pausing OneDrive syncing, as described above.

44 Replies

puzzlezaddict
Hero+
2 years ago
@JulioLikesCats For the missing mods and custom content, please make sure that you've reenabled the relevant settings in the game options post-patch. Please also make sure the files are still in the correct folder, as in, the one Sims 4 is reading. Here's how to find that folder:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

For the orange exclamation points, please use this thread:

https://answers.ea.com/t5/Bug-Reports/NEEDS-SAVES-Orange-Exclamation-signs-over-lots-Houses-disappear/m-p/10534581

The short version is, the save itself may be corrupted beyond repair, so you might need to load a backup with no mods present. Here's how:

https://sims4.crinrict.com/eng/2014/09/recover-backup-save-game/
JulioLikesCats
2 years ago
@puzzlezaddictPausing OneDrive syncing worked when I ran the game without mods, and the error message disappeared. But when I tried to add mods back into my game (still pausing OneDrive syncing) the error came back, and my CC are not showing up in game in the mods list. Is there any way I can fix the error and still use CC?
About the saves, I can see them in the Main Menu but if I press play on any of them it comes up with a message saying could not save, or it will just not have any of the households I made on the maps. If I press resume in the Main Menu the same thing happens and all of the houses on the maps have error signs.
I've attached some photos,
Thank you
puzzlezaddict
Hero+
2 years ago
@JulioLikesCats When you've installed the game through Steam, you can only repair through Steam, not the EA App. So that's normal. And if you use a third-party antivirus, Windows Defender should automatically disable itself and associated features like Controlled Folder Access.

For the issue itself, try pausing OneDrive syncing. You can see the option by right-clicking the cloud icon in the lower-right corner of the screen.

If that doesn't help, please let me know what you mean when you say you can't access your saves. Are they not showing up at the Main Menu, are they there but you can't load them, or something else?

@vixmercury02 I've merged your post with another thread on the same subject. Please try pausing OneDrive syncing, as described above.
vixmercury02
2 years ago
The game updated yesterday, and it is unplayable. It keeps saying "SIMS DELIVERY ERROR. An unknown error has occurred. Code: 00000008:00000000000000c8. I have deleted some UI mods like Better Build Buy, MCC Command Center, etc., and it still doesn't work. I don't have a Mac, I posted this under Mac on accident. I have an HP laptop.