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mariadigner's avatar
mariadigner
Seasoned Newcomer
9 hours ago

Crashes even with ALL troubleshooting done

Hi everyone! I’m experiencing persistent silent crashes in The Sims 4 on PC and and I’m trying to understand if others are experiencing the same issue. 

My system is fully updated and relatively new: Windows 11, Ryzen 5 8500G with Radeon 740M (integrated graphics), 32GB DDR5 RAM (2x16 dual-channel), 1TB NVMe SSD, EA App. The game crashes straight to desktop with no error message or LastException. This happens with and without mods/CC, in both DX11 and forced DX9, even in brand new saves. I've already completed all standard troubleshooting steps multiple times. Crashes still happen. Based on all this, it doesn’t seem like a hardware fault or something misconfigured on my end. It feels more like a compatibility or engine-level issue involving Windows 11 and AMD integrated graphics. (?) 

If this is actually a compatibility problem with AMD, does anyone know which driver version is more stable with sims4 and if thats not the issue what can it be? I’m currently using driver version 25.12.1 

Any insights would be really appreciated. Thanks!!

cc or mods removed
crashing
graphics
hardware
updates

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 hours ago

    mariadigner​  Thanks for the dxdiag, but it's full of BlueScreens, to the point where that's the only error listed.  This is the BSOD type if you're curious:

    https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0xf7--driver-overran-stack-buffer

    Would you like to address this first?  Despite the text of the article, this isn't necessarily about malware; the point is that malware can look like this, so any driver behaving badly in precisely this way is suspect, according to Windows.

    To find out which driver is the culprit, you'd need to find more info, probably by analyzing a crash dump.  I can do that for you, if you'd like.  Open C:\Windows\Minidump, copy the most recent three files to the desktop, zip them together, upload the .zip to a third-party filesharing site, and either link it here or send me the link via PM.

    For the Sims 4 issue, I'd need to know what kind of crash you're getting.  Let the game crash again, then look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • mariadigner's avatar
    mariadigner
    Seasoned Newcomer
    4 hours ago

    Thank you for taking the time to dig into this and actually help, I really appreciate it.

    Quick update: last night I rolled back the GPU driver to version 25.10.2, and since then I haven’t had any Blue Screens at all. That said, The Sims 4 is still crashing.

    I’ve attached my Reliability Monitor, which shows the most recent Sims crash.

    Also the most recent minidump files = https://drive.google.com/file/d/1x6jSa1qytRN9PUq9qGVJXZ8nny1EVRT6/view?usp=sharing          — these are from before the driver version change, but I figured they might still be worth looking at.

    I’m also attaching the LastCrash.txt file and a new dxdiag, just in case they help.

    Let me know if there’s anything else you’d like me to check or test.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    42 minutes ago

    mariadigner​  The Reliability Monitor report lists amdxx64.dll as the faulting module, and that's a component of the AMD graphics driver.  Did you roll back the "normal" way, or did you do a clean uninstall of the newer driver before reinstalling the old one?  That would be the next step here.

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    You can get a few different older drivers here, although skip any "optional" (not WHQL) versions:

    https://www.amd.com/en/support/downloads/previous-drivers.html/processors/ryzen/ryzen-8000-series/amd-ryzen-5-8500g.html

    I will take a look at the minidump files when I'm in front of a Windows computer again, likely later tonight.

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