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MEGABYTESMA's avatar
MEGABYTESMA
3 years ago

Sims freezing / memory max / game crash

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.96.365.1030
What expansions, game packs, and stuff packs do you have installed? Growing Together, High School Years, Cottage Living, Snowy Escape, Eco Lifestyle, Discover University, Island Living, Get Famous, Seasons, Cats & Dogs, City Living, Get Together, Get to Work, Werewolves, My Wedding Stories, Dream Home Decorator, Strangerville, Jungle Adventure, Parenthood, Spa Day, Outdoor Retreat, Paranormal, Nifty Knitting, Tiny Living, Moschino, My First Pet, Laundry Day, Toddler, Fitness, Vintage Glamour, Backyard, Kids Room, Romantic Garden, Movie Hangout, Spooky, Cool Kitchen, Luxury Party, Simtimates Collection, Everyday Clutter, Pastel Pop, Desert Luxe, First Fits, Little Campers, Moonlight Chic, Bust the Dust, Country Kitchen
Steps: How can we find the bug ourselves? Interacting with newborns and infants, or trying to save my game
What happens when the bug occurs? My game freezes, other apps on my pc crash, my memory gets maxed out, I get an error message, and have to close the sims
What do you expect to see? The ability to play my game
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Infant base game update, switched to EA app, and installed Growing Together

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I am attaching the error message I get that forces me to close the Sims. Also my Task Manager when the Sims is running normally and then when it suddenly gets maxed while interacting with newborns/infants. I have had this same issue every time I play my game since all the updates yesterday. 

pc

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @MEGABYTESMA  That is definitely not supposed to happen.  Just to be thorough, please test a new save in a clean folder:  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.

    First, please repeat the same interactions that have caused the RAM to max out so far and let me know whether the same thing happens.  If it does not, please copy your main save to the new folder, but nothing else yet, and repeat the test.

    If you can replicate the problem in either save, please list the interactions you've done to cause this.  Even if it just seems to be interacting with infants in general, examples are always helpful.

  • MEGABYTESMA's avatar
    MEGABYTESMA
    3 years ago

    I launched the game with the empty folder like you said, created a single sim in CAS, moved her into an empty lot, had a science baby, and was able to interact with the newborn for 1 full sim day without issues. I aged the newborn into an infant, built a one room house with just the basics, and was able to fully interact with the infant without any issues for 1 more full sim day. I was also able to edit the family in CAS and save my game.

    I then went and moved over my previous save that had an issue. I made it all of 1.5 hours sim time before my game maxed memory and it crashed. In this time, I had only done tummy time (she was already on the mat toy), sat on the couch with her, breastfed her, then cuddled her. Then my clicks were not registering in game and I noticed the memory going up. I was unable to do anything else and got the error to close the game. 

    I'm not sure what could be wrong with that save though... does that mean I have to permanently delete my saves and whatnot that were in the original folder? :O

    Thank you for the help @puzzlezaddict 🙂

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @MEGABYTESMA  Thanks for testing.  I'm not sure you need to delete this save—it's possible this issue is fixable.  If you're willing, would you mind sharing a copy of the affected save?  How to upload is described here:

    https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/7368675#M181741

    You're one of three or perhaps four affected players so far, so I'd like to forward your save to Sims QA in case they're interested in looking at it.  It might take a few days to get a reply, so in the interim, I'd suggest playing another save or building, but don't give up on this save entirely.

    If you want to experiment more, you could try saving the household to your library and placing them in a new save.  The sims would lose all relationships outside their household, so it's not a great solution, but it's at least a useful test.

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