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2776084245's avatar
2776084245
6 years ago

Sims is not responding.

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? I don't know🤷‍♀️
What expansions, game packs, and stuff packs do you have installed? Discover university, Get famous, Seasons, Cats and dogs, Get to work.
Steps: How can we find the bug ourselves? I don't know maybe when you install mods I don't know.
What happens when the bug occurs? I can't open sims I can't update I can't uninstall I can't repair it I can't do anything.
What do you expect to see? I see like the orange play button on origin looks like it's still loading so I can't open it
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I installed some mods that other people I know used and nothing happen but for me it won't respond.

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I just installed some mods for sims 4 but now origin or sims won't respond it has never happen before I tried to remove all the mods from the game still doesn't work what do I do????

pc

5 Replies

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    6 years ago

    @2776084245 

    Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.

    If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

  • 2776084245's avatar
    2776084245
    6 years ago

    Is the folder called localthumbcache.package or just localthumbcache?

  • xJaimerTheGamer's avatar
    xJaimerTheGamer
    6 years ago

    @2776084245  It more than likely sounds like a broken mod or CC issue, and not a problem with the game itself. Have you made sure to check in all your folders in The Sims 4 folder for mods or cc? Sometimes mods or cc can hide in other folders such as saves without your knowledge, making it more difficult than just removing the mods folder or what is in the mods folder. FOr example I have a Mod that saves it's settings (if that makes sense) in my saves folder so whenever that mod breaks or needs an update I need to delete it from both the mods and saves folder. I made the mistake before by not deleting it out of my saves folder and it actually broke my game before. It has happened to me before so I figured I suggest it. I hope it helps. If not and you are sure you are positive it is not mod or cc related, you will have to contact EA for support and help. https://help.ea.com/en/ or you can contact EA https://help.ea.com/en/contact-us/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @2776084245  If Windows is set to hide file extensions, then localthumbcache.package is displayed as localthumbcache.  It's the same file.

    @xJaimerTheGamerx wrote:

    If not and you are sure you are positive it is not mod or cc related, you will have to contact EA for support and help. https://help.ea.com/en/ or you can contact EA https://help.ea.com/en/contact-us/

    There's no reason to send someone to EA customer support just because this isn't a mod problem.  @jpkarlsen is perfectly capable of troubleshooting a variety of game, Origin, and system issues, as are others here.

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