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db6cf8d610b26968's avatar
db6cf8d610b26968
Seasoned Newcomer
17 hours ago

Sims not loading

Hello! My sims 4 game was working 2 days ago and yesterday it would not get past the "Preparing game" part. I have looked at some of the help here with repairing the app, clearing cache, running both steam and EA as an administrator, moving the folder and starting new, sign in and out, and unlinking onedrive and they did not work. Running as an administrator seemed like it was going to work and then it did not. The EA PC app blinks orange for a little bit but, doesn't tell me whats wrong. I checked my windows defender but, EA, Sims, Steam is not blocked on my end. I saw that I should attached a DxDiag file to get more clarity on something I missed or next steps. Thanks!

ea app
launching

3 Replies

  • db6cf8d610b26968's avatar
    db6cf8d610b26968
    Seasoned Newcomer
    17 hours ago

    Hello, I think I got it to work? I reran EA and Steam as an administrator and then I also ran cursed forage as an administrator and my game open.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 hours ago

    mliden1984​  What issue(s) are you having?  Your dxdiag lists some generic Windows update errors and a few crashes of the graphics pipeline.  So please run a couple of basic checks of your Windows system files:

    • Click Windows key-X and select "Powershell (Administrator)" or "Windows Terminal (Administrator)" , whichever you see
    • In the window that appears, copy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" without quotes, and enter
    • The system will take a little while to validate; if it throws an error, please list it
    • Otherwise, copy and paste "sfc /scannow" without quotes into the window, and enter
    • Post the message you receive


    Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards.

    Next, do a clean uninstall and reinstall of the graphics driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    If those steps don't help, describe what you see when you try to play.

    db6cf8d610b26968​  Hopefully your game is working well now, but let me know if you still need help.

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