Forum Discussion

anoldcardigan13's avatar
anoldcardigan13
Rising Novice
21 days ago
Solved

sims packs unavailable

I recently re-downloaded the sims - previously I had bought 2 packs through steam and 1 pack through EA. At the time I never had any problems but I re-downloading the game (through EA) and found that...
ea app
missing content
steam
  • puzzlezaddict's avatar
    puzzlezaddict
    15 days ago

    anoldcardigan13​  I wrote a guide here that might help:

    Sims 4 Missing Content (DLC) | EA Forums - 12636720

    You can use the same search function to see whether you have multiple copies of the game installed.  Each copy will have a folder inside Delta for each pack that exists, other than those so new they haven't been patched again.  This is true even if you don't own the pack in question.  So, for example, if you have two copies of an EP19 folder inside two Delta folders inside two different Sims 4 folders, that means you have two copies of the game installed.

    If uninstalling the game the normal way (i.e. through the EA App) doesn't help, you can do a clean uninstall instead, which should find everything.

    [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503

puzzlezaddict's avatar
puzzlezaddict
Hero+
19 days ago

anoldcardigan13​  I understand that, but what I'm saying is, you can install your packs that you own in the EA App without installing a copy of the base game, and you need to NOT install a copy of the base game through the EA App, and not already have one installed.  If you only have the Steam install of Sims 4, any packs you own through the EA App should go into the Steam copy of Sims 4 and work.

If you're still not understanding, please see the first post and accepted solution of this thread:

[CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game | EA Forums - 11831673

A lot of it wouldn't apply to you, but it does explain why your packs might not load in general and what you'd need to do about it, and there's a Steam section as well.

anoldcardigan13's avatar
anoldcardigan13
Rising Novice
15 days ago

puzzlezaddict​ This makes sense now, thank you! I've deleted the versions of the pack that were downloaded in the EA folder and followed all the other instructions but it still isn't working - what are the steps I actually need to take to make sure I don't have the base game downloaded through the EA app, and how do I download the pack from it on its own? I saw somewhere that I need to delete the game on the EA app but I can't find the option to do this anywhere.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,956 PostsLatest Activity: 2 hours ago