Forum Discussion

Seasoned Novice

5 months ago

Solved

sims won’t recognize my video card

I’ve been playing with the nvidia GeForce rtx 4060 and it never once said this before? I updated the driver but it still says this message. And every time I download gshade and try to use gshade it breaks my game (gshade worked before I got the most recent sims 4 update). So I’m pretty sure gshade is the reason why my game crashes when it’s on now but I don’t understand why my video card isn’t being recognized..

crashing

hardware

euphoricmadi
5 months ago
I ended up changing the graphicscards sgr file and added my graphics card into the list and then put it in the config override folder in the sims 4 and then it worked. But at first it wasn’t working for me because I was putting the wrong device number in.

13 Replies

katkabarkovska
Newcomer
1 month ago
Hello i have the same problem, Will someone please assist me?
=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce RTX 4060 Laptop GPU
Name (database): [Found: 0, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 28a0, Board: 159c1025, Chipset: 00a1
Driver: , Version: 32.0.15.7283, GUID: E773E1B4-8BFC-11F0-A0AE-A002A5A29E5A
Driver version: 7283
Monitor: \\.\DISPLAY1
Texture memory: 7957MB
Vertex program: 5.0
Pixel program: 5.0
Hardware TnL: 1
Opt. features:
puzzlezaddict
Hero+
1 month ago
katkabarkovska Find GraphicsCards.sgr in the game's program files, here by default for an EA App install:

C:\Program Files\EA Games\The Sims 4\Game\Bin

Copy the file to Documents > Electronic Arts > The Sims 4 > ConfigOverride; this is the copy you'll work with. (And if something goes wrong, you can delete this copy and go get another one from the Bin folder.) Open it and search for Nvidia , which will take you to a list of Nvidia GPUs. Directly under the first Nvidia line, copy and paste this:

card 0x28a0 "NVIDIA GeForce RTX 4060" $cardLevelUber $resolutionHigh

There should be four spaces in front of card so the entry lines up with the others. Save, close the file, load the game, quit, and check Config.log to see whether your card is now found.
Jamwell336
Rising Newcomer
1 month ago
puzzlezaddict Update: I figured it out. It was Device and whatever the number was infront of device. And It says found 1. So I think it worked. All because of you though. Tysm!