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endlessapage93's avatar
endlessapage93
New Novice
6 months ago
Solved

Sims4 Crashing: The exception unknown software exception (0xe0000008)

Hi, my game keeps crashing. Pop-up generates while the game crashes. It states "The exception unknown software exception (0xe0000008) occurred in the application at location 0x00007FF8ADBCBB0A" . I h...
crashing
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 months ago

endlessapage93  Please uninstall the EA App with Revo Uninstaller (the free version is fine), and use the Advanced scanning method.  Restart your computer, download a fresh copy of the App installer, and run it as an admin: right-click the download and select "Run as administrator."

If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

cooldood555  I'm guessing you meant virtual memory?  That's an entirely different matter than video memory, or VRAM.

endlessapage93's avatar
endlessapage93
New Novice
6 months ago

I've uninstalled and reinstalled several times but the game still crashes. The dxdiag states no problem

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