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Anonymous's avatar
Anonymous
11 years ago

sims4 logo appeared and then freezed

I am sure that both my origin and sims4 are up to date. It didn't have any problems before. I stopped playing it for abt a month and I decided to play it again today. Sadly, after I updating the sims4 and open it, it cannot be opened. I clicked "play" and it start normally but then it freezed after loading to the sims4 logo. I've watching the logo for a long time but nothing happened.
Then I opened the task manager, it shows that the sims4 is not responding. I tried opening it for few times and I tried reinstalling the sims4 but the same problem happened everytime.
I am really sad about this and hope that someone can help me fixing this problem asap.
pc

1 Reply

  • Aqua_wsf94's avatar
    Aqua_wsf94
    11 years ago
    I had a similar problem but them I resolved my own problem. my friend told me to DELETE all custom content and then it should work I did that - moved my custom mods/content to a different folder and tried again - this time it went past the sims 4 loading screen and went to the main sims 4 screen! it works!!!
    I just made a folder on my desktop and moved my custom content/mods there. I tried playing my game again and it worked - all custom content was replaced by something else. I cannot still play with the custom content since it's not in the sims 4 mods folder but I will eventually move them back to the mods folder in my sims 4 folder and hopefully it won't stop playing and continue to allow me to play my game.

    Hope this helps

    Aquarocks1

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