Sims4 rebooting after startup
Hi everyone! I'm in desperate need of some help regarding my Sims4!
I've recently switched from an old NVIDIA 1050 Ti to an AMD Ryzen 7 3700X. When I first booted up the sims after switching my card, I got a notification saying "unrecognized video card." I clicked okay and played the game; overall, it ran fine. The only issue that kept occurring was when I would go to save and exit the game, it would completely freeze and I would be unable to close it (even through task manager). I had to sign out of my computer completely just to get out of the game. I decided tonight to reinstall the game entirely onto a new drive that I had recently got just for the sims and my mods. I made sure to go through all my mods to see if they were corrupted and deleted any with malfunctions. Once I reinstalled the game with no mods/scripts it ran very well. Afterward, I put my mods back into the folder reinstalled GSHADE, and opened up the Sims to play but after around 15 seconds of loading into the game, my computer completely freezes and reboots entirely. I ran a DxDiag which is attached to this post. I would appreciate any advice and help! Thank you. <3
PS: Unfortunately I'm not a computer wizard. I just started having this issue and I frantically went searching around the internet only to find really old posts with similar issues, but not exactly.
@Viyolah Thanks for providing a dxdiag, which would have been my first request. Yours shows a number of serious crashes of the graphics engine, plus three crashes of iCUE that point to an Nvidia resource. So my first question is, when you swapped out the graphics card, did you clean-uninstall the Nvidia graphics driver first? If not, that's the problem, or at least the immediate problem. In that case, please clean-uninstall the Nvidia driver, as described here:
You don't want to (and likely wouldn't be able to) reinstall the Nvidia driver, so skip that part of the process. If this doesn't help, or you did already uninstall the Nvidia driver, run DDU anyway to look for the driver, and remove it if DDU finds anything. If not, clean-uninstall and reinstall the AMD graphics driver, as described. You can get the newest driver here:
By the way, I take it you meant that you swapped out your 1050 ti for an RX 7800 XT. A Ryzen 7 3700X is a processor, not a graphics card.
