08bn8xh0w5vt Let's make sure the issue isn't actually something on your computer. I'm not saying it is, only that it could be, and you could fix that yourself rather than waiting for a change on the EA side.
If the problem is the loading screen after you've selected a household, please try loading a new save, for comparison's sake. If the new save is fine, try a different household within your main save; you can use Load Game rather than Resume to choose one.
If that doesn't help, or the issue is the first loading screen (before the Main Menu), please try playing with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect hte ethernet cable before pressing Play.
If that doesn't help either, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
