Installed sims 4 on my sony vaio laptop. I am unable to play. Upon starting the game the inital video plays fine then the screen fills with colored lines. Then the main meun pops up and looks fine except for colored stripes over the buttons (close, start, ect.). Game play is fine but the buttons still have lines over them the rest of the graphics are fine. Could anyone help me solve this problem? Thanks.
@6E56GU4TJQTN4FUZ Tech issue. Moved to general forum
Try updating your graphics drivers and if that doesn't help
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
Is this what you wanted?
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System Information
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Time of this report: 9/14/2014, 07:30:46
Machine name: SILVER-VAIO
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.130318-1532)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: VPCEB43FG
BIOS: BIOS Date: 09/23/09 11:58:43 Ver: 08.00.10
Processor: Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz (4 CPUs), ~2.5GHz
Memory: 4096MB RAM
Available OS Memory: 3758MB RAM
Page File: 2629MB used, 4884MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i3)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_9071104D&REV_02
Display Memory: 1751 MB
Dedicated Memory: 128 MB
Shared Memory: 1623 MB
Current Mode: 1366 x 768 (32 bit) (40Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SNY05FA
Native Mode: 1366 x 768(p) (59.940Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2119 (English)
Driver Version: 8.15.10.2119
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 6/25/2010 08:33:56, 6534144 bytes
WHQL Logo'd: Yes
I have had this laptop for a long time and it probably has some viruses, so I wouldn't be surprised if I needed a new laptop
Thank you so much for helping 🙂
Try updating your graphics chip drivers. Yours are pretty old.
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