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Master_hedgi127's avatar
Master_hedgi127
Rising Newcomer
9 months ago

Stole my money

Bought some packs and they stole my money and haven’t given it back yet
stuff packs
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
9 months ago

Hi Master_hedgi127 

Can you let me know exactly what's going on- did you purchase DLC on your account but you're not able to access it? Was this purchase made directly through the EA app? 

  • b84c88981a2484ca's avatar
    b84c88981a2484ca
    Newcomer
    8 months ago

    Hi, this exact thing happened to me. Purchased multiple apps without the last few months and now they’re all missing in my add-ons on EA and not showing up as an option in my game. I purchased them through the store on the sims 4 app. I have proof of purchase. 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      8 months ago

      Hi b84c88981a2484ca​ 

      Try clearing the cache for the EA app following these steps, let me know if you're still not seeing your content then. 

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