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nursery","id":"message:5009670","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:278533"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"conversation":{"__ref":"Conversation:conversation:5009670"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5009670"},"body@stripHtml({\"truncateLength\":200})":" Hello, when I go to manage downloads it says I can download it and when I go to purchase screen it says I own it but when I go to download it, it stops the download and says I don't own it, what give...","body@stringLength":"341","rawBody":"

Hello, when I go to manage downloads it says I can download it and when I go to purchase screen it says I own it but when I go to download it, it stops the download and says I don't own it, what gives? It won't even let me buy it again to be sure I do. I tried signing out and back in and clearing the cache and signing back in.

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Thank you! By any chance, have you checked if the payment has been through? If you go through your order history (https://myaccount.ea.com/cp-ui/orderhistory/index) , does the payment say if it's Completed?

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This is what it tells me. Sorry it took so long. I had to figure out how to do it. I've repaired the game, cleared the cache and everything. I'd hate to uninstall the game because I just did the Grim Reaper thing and completed it.

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Good call. It's showing 'processing' from 20 days ago. I wonder why. I made other purchases a day or so later and they went through immediately. It's not a funding issue.

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Good call. It's showing 'processing' from 20 days ago. I wonder why. I made other purchases a day or so later and they went through immediately. It's not a funding issue.

It's still in process but I just ordered the Wedding one and it went through immediately. I don't get it. What's my recourse here?

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It's still in process but I just ordered the Wedding one and it went through immediately. I don't get it. What's my recourse here?

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