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Choooiii's avatar
Choooiii
New Novice
3 months ago

stuck in an infinite loading screen

This was written with Google Translate.

I've had the problem since yesterday evening that my game can't load. I installed and sorted my cc for 2 days after deleting everything (it was very messy). And now I just get to the main menu and then I'm stuck in an infinite loading screen.
I've tried a lot, but it doesn't work. I read through, watched videos, asked an online IT specialist and the EA customer service. Now I should introduce myself here.

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  • puzzlezaddict's avatar
    puzzlezaddict
    3 months ago

    Choooiii  Try uninstalling the EA App with Revo Uninstaller (the free version is fine), using the Intensive scanning method if asked.  Restart your computer afterwards and before reinstalling the EA App.

    For your old save, what happens when you try to load it?  And what happens if you choose Load Game?  Can you get to the world view?  If so, what happens when you select an unplayed household?  And what about loading a lot in Build mode?  Please test all of this and list the results.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 months ago

    Choooiii  The dxdiag does help, in that it shows a number of serious crashes of the graphics driver.  This alone could explain the issue you're seeing.  So please do a clean uninstall and reinstall of the driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    You can get a fresh copy of the newest AMD driver here:

    https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-600-500-400/radeon-rx-500-series/radeon-rx-560.html

    The driver issue needs to be addressed regardless.  But another common cause of infinite loading is trying to load a lot with traits or challenges, for example Off the Grid.  So if the lots you're using have any traits, please remove them in Build Mode and try again to load them.  You can use Load Game instead of Resume to go to the world map, and enter Build mode from there.

  • Choooiii's avatar
    Choooiii
    New Novice
    3 months ago

    Hello, I can now play the game, but I can't go back to my old save (it's 5 years old and my only one) and I can't go online anymore. Does that have anything to do with it?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 months ago

    Choooiii  When you say you can't go online, do you mean your computer is offline, or the EA App is offline, or something else?

    For the old save, what happens when you try to load it?  Can you load a different household within this same save, for testing?  If so, does the main household have any lot traits or challenges?  Try removing those in Build mode.

  • Choooiii's avatar
    Choooiii
    New Novice
    3 months ago

    I can´t load it in general. And I mean the EA App won´t go online.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 months ago

    Choooiii  Try uninstalling the EA App with Revo Uninstaller (the free version is fine), using the Intensive scanning method if asked.  Restart your computer afterwards and before reinstalling the EA App.

    For your old save, what happens when you try to load it?  And what happens if you choose Load Game?  Can you get to the world view?  If so, what happens when you select an unplayed household?  And what about loading a lot in Build mode?  Please test all of this and list the results.

    • Choooiii's avatar
      Choooiii
      New Novice
      3 months ago

      Both problems are solved, but now my game won't save when I'm in build mode.

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