Stuck on loading screen
Updated my game today but now the game will not pass the first loading screen. Cannot access the menu at all. It continues to cycle through the tips, the plumbob still spins and the music continuously loops. It is not crashing but I can't get to the main menu. I've been waiting over half an hour and still nothing.
These are all the things I've tried so far.
1. repaired the game
2. uninstalled, reinstalled
3. tried the 'taking out The Sims 4 file out to desktop' and restart game
4. offline mode
5. removed all mods/cc then reinstalled them
6. completely removed all mods/cc
Not sure what else to try ☹️
I've attached DxDiag if anyone can help me please
@NatalyaMae Please try playing in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. You'll be able to launch Sims 4 without reinstalling anything, but your saves and other user content won't be available. That's fine for now and can be addressed later if necessary.
If this doesn't help, please try playing in a clean boot, still in the new Windows account:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically in the clean boot. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
