stuck on the first loading screen
Hi,
I have had this problem since last update. Almost everyday I have opened the game to see if the problem still occurs, and unfortunately it does. So, the game opens normally and I see the home screen of the game, the one where I see the household I have last played, and I can buy the packs, start a new game etc, you know, the home screen. Well, then I click on "resume game" and it starts loading with the green plumbob on the screen and all, but it gets stuck there. It just loads and loads, and never goes into the actual game. Before this problem the game has mostly worked without bigger issues. Occasional crashes have occurred.
I have done literally everything to try and fix this: repaired the game, removed extra/unnecessary folders, cleared caches, restarted my laptop multiple times, tried running the sims as an administrator and all the other things that could be done. Also, there are no updates and the graphics drivers are up to date as well.
One thing that I haven't done is completely uninstall the game, because I am scared that I won't get back my game, although I have copied and saved all the folders to my drive.
I would appreciate if anyone could help me.