Technical Issues Sims 4

Question

When trying to open Sims 4 in the EA app on my laptop, a message appeared saying that files were corrupt and that I needed to repair. I tried to repair it and it got to around 80% multiple times and then failed, with a message stating "The game failed to install or update. We couldn't update The Sims 4 Digital Deluxe due to an Access Denied error to C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe_DIP_Staged. If you're using antivirus software, add %gamefile% to the antivirus exclusion list, restart your device if necessary, and resume the game update. If the issue persists, reach out to EA help."

I then tried to restart my device and as the issue persisted, I uninstalled the game and upon trying to reinstall it, the same message appeared.

How do I solve this?

ybrania · Answer

Same thing happened to me. I didn't change anything on my antivirus, so I don't think that's the problem. The last time I played the game, I put a building from the Gallery into my world and the game started lagging. I was in build mode and couldn't place down or delete objects. I thought maybe the build was too big for my laptop, so I closed the game for the day, and now I when I went to open it (from the EA app) it gave me the same message. I also tried repairing, and the uninstalling and reinstalling, but also got the message. I don't kow if the build I downloaded from the Gallery has anything to do with this, but that's the only thing that comes to mind. Also I do use mods, but I don't have anything new, so I don't think they would act up now, and like this.

Edit: I also had blank bubbles in the interactions menu when I tried to interact with pets.

Really hope this gets a fix because I spent money on this game so I would like to play it.

Forum Discussion

Technical Issues Sims 4

1 Reply

About EA app Technical Issues & Bugs

Recent Discussions

[UPDATE] EA app Friends List, Invites, Cross-Play — What's Going On

destination folder doesn't exist

installing The Sims 4

App not opening

EA App closing instantly? Read here.