Teen account - Sims 4 - worlds missing

Question

hi I set up the teens account when notified by EA that the child account was switching to a teens account but now the worlds and expansion packs are missing. If I try to contact EA all i get is the bot.&nbsp; Anyone know how to raise a case with them? or how to get the expansion packs back?

ea_solaire · Answer

Heya Gemily01299​&nbsp;
this sounds like we'll need the live support team to review your account details and help locate which those expansions are tied with.&nbsp;
You can submit a help request to speak with live chat through the site here.&nbsp;

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Teen account - Sims 4 - worlds missing

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