Forum Discussion

10 days ago

Solved

The game shuts down a few seconds after starting

Hello, The Sims4 crashes after a few seconds of playing in Family Mode. it started after the update 1.122.218.1030. I tried different methods to help myself and they didn't help. then I deleted the m...

corrupted save

crashing

crinrict
2 days ago
Hi Zetterstrom00

are you attached to this family ?

Deleting them gets rid of the crash although I haven't play more than a Sims day so I don't know if it comes back.

If you are attached to them, you can try narrow it further down if it's one of the Sims or the household.

puzzlezaddict

Hero+

7 days ago

Zetterstrom00 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Zetterstrom00

5 days ago

Thank you, this helped solve the issue with the game itself crashing. This also helped save 2 out of 3 saves. How can I now revive the third save?