error code 13

Hello! I Downloaded some lot in the gallaery and when I was trying to save it, I got error code 13. What does error code 13 means. Does this mean that my savefile will eventually be corrupted.  I'm overthinking this, please help

I updated the game so there should not be any issues

CRUZADO_101​  Please post a screenshot of the error.  I don't recognize it and would like to know what it looks like, at least.

I don't know whether this will corrupt your save, or already has, but I would be extremely wary of using any Gallery content that threw any error at all.  The For Rent patch broke a lot of Gallery uploads that were previously fine and safe to use, and installing them can definitely corrupt a save.  It appears that some subsequent patch(es) broke more content, although it's less clear what the trigger was, but what is obvious is that these uploads can corrupt saves too.

I was not able to take a screenshot on it, as it  goes away when I load to a different lot and save it but I'll take it next when it happens again. 

Hi all,

So I have installed the fairies (bought and paid for). During installation it said that I didn't own the digital content and did I want to continue to download or pause (why would it try to download something I didn't own?) So not knowing what it was talking about, I paused and didn't give it another thought.

I went back to my game.

In the twelve hours since, it will not save (error code 13 - any ideas, folks?)

I am currently running a repair for the second time since I installed the new extension pack.

I've tried taking some old items out of my library.

The mysterious paused download has disappeared.

I have no CC or mods, I use the occasional cheat code and they have never caused a problem before. 

Any ideas, folks?

Could you post a pic of the error message ?

What platform are you playing on ?

See this for the ownership issue: Fairy Garden EA app Error - "Game Ownership Disabled or Deleted" | EA Forums - 12331060 

Well this is new...I've just completed the repair and it has wiped away everything I have done sine March 13th 2025... hundreds of hours of gameplay just vanished.

At least Warhammer figures don't disappear into thin air..

Are you using oneDrive ? Sometimes the game switches between the drives and you might be playing another state then that.

Here's instructions on how to find which folder is using: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

Could you please provide the following information

-  Are you using mods/cc in your game ? Please remove them and test without them if you do.
-  What platform are you playing ?

Hi, I was but took them out, but when I reloaded the game with them still in and without them, it stopped happening

I play on pc

So it works now ?