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Najal01's avatar
Najal01
Newcomer
2 months ago

The game won't open

After the latest update, the game won't open. I can easily log into my EA account, I can even start it, but when the blue loading screen with the game name appears, everything freeze and after a few minutes the game window closes by itself. This happens when the cc are in the mods folder, as well as when they are not.

1 Reply

  • Najal01​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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