Forum Discussion

Domon031097's avatar
Domon031097
New Rookie
10 years ago
Solved

"The new content" windows keep appear

Every time you download some new expansion pack, game pack or stuff pack there's the "New content" window appears when you run the game with something new for the first time. Well, in my game the windows keep appear even if I've already run the game and content. It's quite annyoing cause I have to close all those windows before I accually play. It's not connected with mods. I tried to play without them and it gave nothing;.

  • crinrict's avatar
    crinrict
    10 years ago

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming the files do it differently then instructions though

    • Put back your files in mods, tray, saves, custom music, videos and screenhot first
    • Start the game, You will see the the screen again (and many others). Go through them all
    • Reset your options to what they were
    • Restart the game and see if those welcome screens still occur.

3 Replies

  • Do you have any other issues with options not saving ?

    I'm not exactly sure in which file this info is stored but it's one of the files in your documents folder.

  • Domon031097's avatar
    Domon031097
    New Rookie
    10 years ago
    Everything else in whole game is fine (maybe exepct the "Beloved" reward trait, which doesn't work)
  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming the files do it differently then instructions though

    • Put back your files in mods, tray, saves, custom music, videos and screenhot first
    • Start the game, You will see the the screen again (and many others). Go through them all
    • Reset your options to what they were
    • Restart the game and see if those welcome screens still occur.