Hi there! I preordered the new Enchanted by Nature expansion pack. It will download onto my computer but i cant access any of the content or go into the world. When I repair the game it says that I do not own the game or ownership has been disabled. I'm not really sure what's going on or how to fix it.
I am having the same issue! I did not preorder it, but I did purchase it earlier today. It let me access the content in CAS although there was a weird glitch happening with the tattoos. When I went to move my household into the new world, the screen was white. I did the same as OP and tried to repair my game and got the same pop up. The EA app shows that I do own this content. I tried updating the EA app and clearing my cache, neither of which worked. I play on PC and do use mods.
Attempting to move into InnisgreenPop-up received while repairingEA app showing I own this add-on
After looking around a bit more, I found another thread that mentioned it being issues with the TOOL mod or just mods in general. I removed my mods folder and the world loaded in just fine!
I'm having this issue as well. I was having lag issues so I tried to repair the game and now it is telling me my ownership has expired. I bought it yesterday evening, after it had been out for a few hours. The charges have all gone through and it's in my order history, I can't find a way to contact support because their website won't load :(
JadeNichol98 not_bibbit PaxxieLovesDinos The "game ownership disabled or deleted" error is a known issue with its own master thread:
Fairy Garden EA app Error - "Game Ownership Disabled or Deleted" | EA Forums - 12331060
JadeNichol98 Does it help to remove your Mods folder? If not, please test a new save. If none of the content, including CAS or Build/Buy items, shows there either, let me know.
idem ho questo problema anche io....il gioco c'è ma non ripara e non va....che si fa
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