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JadeNichol98's avatar
JadeNichol98
Seasoned Newcomer
14 days ago

The new expansion pack

Hi there! I preordered the new Enchanted by Nature expansion pack. It will download onto my computer but i cant access any of the content or go into the world. When I repair the game  it says that I do not own the game or ownership has been disabled. I'm not really sure what's going on or how  to fix it. 

5 Replies

  • I am having the same issue! I did not preorder it, but I did purchase it earlier today. It let me access the content in CAS although there was a weird glitch happening with the tattoos. When I went to move my household into the new world, the screen was white. I did the same as OP and tried to repair my game and got the same pop up. The EA app shows that I do own this content. I tried updating the EA app and clearing my cache, neither of which worked. I play on PC and do use mods. 

    Attempting to move into InnisgreenPop-up received while repairingEA app showing I own this add-on

     

  • After looking around a bit more, I found another thread that mentioned it being issues with the TOOL mod or just mods in general. I removed my mods folder and the world loaded in just fine! 

  • I'm having this issue as well. I was having lag issues so I tried to repair the game and now it is telling me my ownership has expired. I bought it yesterday evening, after it had been out for a few hours. The charges have all gone through and it's in my order history, I can't find a way to contact support because their website won't load :(

  • wioletwiolet12's avatar
    wioletwiolet12
    Rising Rookie
    14 days ago

    idem ho questo problema anche io....il gioco c'è ma non ripara e non va....che si fa

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