Product: The Sims 4Platform:PCWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? the sims 4What expansions, game packs, and stuff packs do you have installed? All most all packsSteps: How can we find the bug ourselves? idk the problem is trying to save builds to my library.What happens when the bug occurs? when i save my build to the library it boots me off the game. If I'm in the build mode after 10 minutes. It kicks me off the game.What do you expect to see? I try to save my build in my library, but it freezes then kicks me off the game. I expect to see my game saved as I continue with my build. I never had this problem until the last patch update to the game.Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.Did this issue appear after a specific patch or change you made to your system? YesPlease describe the patch or change you made. The last patch update caused the problems. I never had any issues. I have not been able to play my game at all. Usually play every day but, now I can't play at all. Please help me. I have no proof to show.patch bug in library, build, and play mode.

@Bee3737 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just start a new save and see whether you have the same issue. You can transfer your saves and other content to the new folder if you want, but leave that until after you've confirmed that the game is no longer crashing. If you get a crash in the new Sims 4 folder, please let me know whether you use OneDrive, and if so, how full it is. Please also run a dxdiag and attach it to a post. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

I did post the DxDiag but no response with how to fix. I noticed it's the gallery I'm having problems with. Ever since the last patch update, I have not been able to play my game. When I'm in build mode and try to save into my library it kicks me off. I cannot upload to the gallery.

@Bee3737 I don't know where you posted the dxdiag, but I can only see this one from tonight. At any rate, please answer my other questions: does the clean folder help? Do you use OneDrive, and if so, how full is it?

@puzzlezaddict yes the clean folder helped. Now what do I do? I will try to put everything back on my game to see if that will work. I'm not sure what OneDrive is. I never used it before.

The Sims 4- game crashes when saving in my library and building in build mode.

11 Replies

puzzlezaddict
Hero+
3 years ago
@Bee3737 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just start a new save and see whether you have the same issue. You can transfer your saves and other content to the new folder if you want, but leave that until after you've confirmed that the game is no longer crashing.

If you get a crash in the new Sims 4 folder, please let me know whether you use OneDrive, and if so, how full it is. Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Bee3737
3 years ago
I did post the DxDiag but no response with how to fix. I noticed it's the gallery I'm having problems with. Ever since the last patch update, I have not been able to play my game. When I'm in build mode and try to save into my library it kicks me off. I cannot upload to the gallery.
DxDiag101922.txt72 KB
Bee3737
3 years ago
@Bee3737 Please help me. :-(
puzzlezaddict
Hero+
3 years ago
@Bee3737 I don't know where you posted the dxdiag, but I can only see this one from tonight. At any rate, please answer my other questions: does the clean folder help? Do you use OneDrive, and if so, how full is it?
Bee3737
3 years ago
@puzzlezaddict yes the clean folder helped. Now what do I do? I will try to put everything back on my game to see if that will work. I'm not sure what OneDrive is. I never used it before.
Bee3737
3 years ago
@puzzlezaddict My game crashed when I try to upload to the gallery. I sent 3 dxdiag to my case. How do I check and clean my OneDrive? I never save my stuff there but maybe the game automatically do it.
Bee3737
3 years ago
@puzzlezaddict thank you so much for your help. i look forward to hearing back from you. I will google OneDrive.
puzzlezaddict
Hero+
3 years ago
@Bee3737 If OneDrive is currently inactive, then don't turn it on; it'll only cause more problems. If it's already on, that's another matter.

When the game crashed as you tried to upload to the Gallery, was that in a clean user folder, or had you put back some of your existing content? If the latter, please try uploading again in a clean folder. You can make something simple and take it down again afterwards.

The crashes in your dxdiag are access violations, which are unfortunately quite common and generic. One cause is bad mods or custom content, but there are plenty of others as well.
Bee3737
3 years ago
@puzzlezaddict i removed all the cc prior to the update. I never placed them back in game. I used a clean folder and everything seemed to be ok. when I copied the items from the old folder to the new with no cc, it crashed after I saved 1 time in library and when I went to upload on gallery. I googled OneDrive but I never opened the OneDrive cause Idk how to use it. how can i find the bad mods. I removed the mod folder a long time ago and using no mods. Is it still hidden somewhere I can't find?
Bee3737
3 years ago
If I removed all my mod folder and the cc. Is there a way to find out if there are some hidden that I'm not aware of? I uploaded some free images, and I had my sims paint it and add to the game but I removed the original image. Is that the reason for the crash?