@xkatiestfux It is not good practice (although I see it from time to time) to designate an active device A:. A: and B: are are usually reserved for removable media devices - floppy drives, tape drives, etc. The computer defaults to boot from C:. This can be changed but I don't recommend it. This is your system device. Right now your system device size 113.46 Gb. This is way too small for a system device for a gaming computer. IMO your computer is running out of resources - free space on the system device. The graphics card RTX 2070 is in the game database so that should not be an issue. Your getting DirectX errors which is probably due to the limited free space on the system device. You have some nice hardware but I think it is configured wrong. If this is a new system I recommend getting at least a 500Gb device for C:, reconfigure A: to something above C:. If A: and C: are actually the same device re partition to one device unless you are dual booting to another operating system. I like to keep my systems as simple as possible. Troubleshooting is so much easier.
@xkatiestfux What did your boyfriend do to make the game work? There are a couple of different troubleshooting steps that would prevent your saves from being read without actually deleting the files themselves. So if you let me know what he did, I might be able to tell you how to get your saves back.
@xkatiestfux I can see by the dxdiag that you have A:, C:, and D:. The designation A: and B: should never be used as active devices. These should be reserved for removable storage devices and still used today as such. I have a computer that still has a Colorado tape drive in it that runs off the floppy disk controller. 22Gb free on the system device is not enough free space for the Windows operating system to run properly on a gaming platform. 3D graphical games tend to create large temp files and the operating system itself consumes free space with background applications. I stand by my previous post.
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