@xkatiestfux Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know what happens when you try to play: does it not start at all, does it crash right away, do you get any error codes, etc. And I take it you've told Origin to launch the game in 64-bit mode? To do so, right-click on the Sims 4 icon in your Origin library, select Game Properties > Advanced Launch Options, and choose 64-bit from the dropdown menu.
i cant find the website or whatever to start the dxdiag
@brattykhidclara_ There's no website; you can run a dxdiag on your own. Hit Windows key-R, type "dxdiag" without quotes into the box, and Enter. Wait for the scan to finish. When it's done, click "Save all information" in the lower right corner of the pop-up, and save the .txt file to your desktop. You can attach that file to a post here.
It would be easier if you started your own thread explaining what your issue is, so people have a better idea how to help; attach the dxdiag to your initial post.
Community Manager
