Forum Discussion
Are you using any mods/cc in your game ? If so, please remove and try without
Mods and cc get outdated with patches and need updating.
- 8 years ago
I am having a similar issue. The game downloaded fine, but whenever I launch the game, the EA and Maxis logos play, and the game plays the loading music, but it only stays on a white screen. I have removed mods, updated the game, repaired the game, updated my computer, turned it on and off, and nothing is working. I've been trying since 1am EST, so almost 12 hours.
- crinrict8 years agoHero+
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave)
- Custom content like clothing, hair, skins, make up ....
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
- 8 years ago
Please help!
I have purchased Sims 4 Cats and Dogs today, I use Origin, and it will not download when you click download. It just zips through it real fast and the option to "download" never goes away.
I have all current updates, no mods and no CC.
I have restarted my comp and hit 'repair' on Sims 4.
why wont it download or install?
Thanks ☹️
- 8 years ago
im having same issue was able to play last night after down load and havnt been able to play today after i start the screen goes solid white after logo too pissed
- 8 years ago
So I have the same issue but CAS works without CC but it doesn't load with CC I tried disabling random generating thing in Sims 4 Studio and it still isn't working with CC. I have ALOT like ALOT of CC and IDK witch CC is doing it I need help PLEASE!
- XiaoStarry8 years agoNewcomerI removed all mods and custom content, but I still continue to have issues. Whenever I go to create my pet, my computer says something about the Sims resolution is blocked or something like that, and then the screen goes Frozen and in order to stop that, I have to log off and restart the computer. I'm not sure what I should be doing.
- CMeki8 years agoHero (Retired)
Please post a DxDiag::
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/ - crinrict8 years agoHero+
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.