Forum Discussion
crinrict
8 years agoHero+
Are you using any mods/cc in your game ? If so, please remove and try without
Mods and cc get outdated with patches and need updating.
XiaoStarry
8 years agoNewcomer
I removed all mods and custom content, but I still continue to have issues. Whenever I go to create my pet, my computer says something about the Sims resolution is blocked or something like that, and then the screen goes Frozen and in order to stop that, I have to log off and restart the computer. I'm not sure what I should be doing.
- CMeki8 years agoHero (Retired)
Please post a DxDiag::
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/ - crinrict8 years agoHero+
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.