@dumraen Thanks for providing the dxdiag, which would have been my first request. The Sims 4 crashes it lists are typically related to conflicting software, often from Razer. So if you've installed any Razer apps—Synapse, Cortex, Game Manager Service, whatever—please remove them all and test again. If that helps, you can reinstall them one at a time to see what the problem is, although it's possible that reinstalling will clear up the crashing.
If that doesn't help, please disconnect all peripherals, including your video capture devices, and restart the computer.
If that doesn't help either, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
Please do continue to test without your mods, at least for now.
Hi there, Thanks for the response! So i checked anything that is from razer, but i don't have any like synapse cortex or game manager service, i looked for it in a control panel (the one where you can uninstall things), i'm not sure if that's the right place to search, i did play in a clean boot after that, however the game still crashed when i tried leaving CAS, i haven't disconnected all peripherals or my video capture devices tho, i will look for how to do it
Ooh oops, you meant my if i connected any USB and external camera, right ?? I'm sorry, i'm half asleep :'
Hi, i was only able to disconnect my web cam from pc or else i wouldn't be able to use my keyboard and mouse, my game still kept on crashing, also i'm using LAN cable, i'm not sure if that could affect anything, i also did try playing without mods and cc, but it was still crashing, do you think it's the save file that might have been corrupted ? It's Blooming save file btw, i just downloaded it yesterday
@dumraen Does the game crash if you try a new save? That would be the first question if a specific save were crashing. The errors in the dxdiag aren't typically save corruption-related, but that isn't definitive.
Hello! I think it's not the save file, i decided to do 50/50 again and i could exit CAS without crashing, it's kinda weird, since i actually tested playing without mods and the game crashed right after i left CAS
Community Manager
