Forum Discussion

PlumberBobYT's avatar
PlumberBobYT
New Novice
3 months ago

The Sims 4 Gallery issue.

Hi,

I can play w/ The Sims 4 for hours and I have no bug, literally no one, but everytime I try to connect to The Gallery the EA app crash and aks to restore. 

 

Despite the crash, if I want I could keep playing because the error is just on the EA app not in game! the game doesn't crash, the EA app does.

Obliviously I tried to remove the game, and re-istall it, restore the game, restore the app, unistall and re-install the app. I tried EVERYTHING and I always run the app as Administrator, nothing works.

 

Please help!

-PlumberBob

3 Replies

  • PlumberBobYT​  If you still need help, please disable your antivirus, temporarily, and see whether you can access the Gallery.  As long as you don't do anything else at the same time, your computer should be safe, and you can reenable the antivirus when you're done testing.  If this helps, set an exception in the AV for EADesktop.exe, as well as for TS4_x64 and TS4_DX9_x64, or the entire Bin folder they're in.

    If this doesn't help, can you test a different internet connection?  For example, if your computer has wifi, you could set your phone as a mobile hotspot, using data rather than your home network, and connect to that.  Simply opening the EA App and the Gallery shouldn't use too much data.

  • PlumberBobYT's avatar
    PlumberBobYT
    New Novice
    2 months ago

    Hi puzzlezaddict​ , I've tried your suggestions: both the antivirus deactivation / exceptions adding and run the  EA App using my phone as hotspot.

    Nothing works! Still Error EC:105 when I try to browse The Gallery. 

    Any other suggestions? 

    THANKS A LOT

  • PlumberBobYT​  That sounds like an EA App error, nothing directly from Sims 4, but the App could certainly interfere with your access to the Gallery.  So I would suggest doing a clean uninstall and reinstall of the App, although not the game (at this point).

    Please use the free version of Revo Uninstaller, point it at the EA App, choose the Advanced scanning method when prompted, and restart your computer.  Download a fresh copy of the App installer and run it as an admin: right-click the download and select "Run as administrator."

    Please have your antivirus disabled while installing the App, and after you reenable it but before you open the App again, set an exception again for EADesktop.exe, as the previous one may disappear when you uninstall the App.

    If that alone doesn't help, I would continue to run the App itself as an admin.