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PlumberBobYT's avatar
PlumberBobYT
Newcomer
18 days ago

The Sims 4 Gallery issue.

Hi,

I can play w/ The Sims 4 for hours and I have no bug, literally no one, but everytime I try to connect to The Gallery the EA app crash and aks to restore. 

 

Despite the crash, if I want I could keep playing because the error is just on the EA app not in game! the game doesn't crash, the EA app does.

Obliviously I tried to remove the game, and re-istall it, restore the game, restore the app, unistall and re-install the app. I tried EVERYTHING and I always run the app as Administrator, nothing works.

 

Please help!

-PlumberBob

crashing

1 Reply

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    15 days ago

    PlumberBobYT​  If you still need help, please disable your antivirus, temporarily, and see whether you can access the Gallery.  As long as you don't do anything else at the same time, your computer should be safe, and you can reenable the antivirus when you're done testing.  If this helps, set an exception in the AV for EADesktop.exe, as well as for TS4_x64 and TS4_DX9_x64, or the entire Bin folder they're in.

    If this doesn't help, can you test a different internet connection?  For example, if your computer has wifi, you could set your phone as a mobile hotspot, using data rather than your home network, and connect to that.  Simply opening the EA App and the Gallery shouldn't use too much data.

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