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dragonian232's avatar
dragonian232
Seasoned Novice
2 months ago
Solved

The Sims 4 keeps crashing

Just as the title says, my game keeps crashing. There doesn't seem to be a consistant pattern to the crashes. I can sometimes play for up to 40mins before a crash or as little as a minute. Once it cr...
crashing
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    dragonian232​  You could disable them only when you wanted to play Sims 4.  Killing them in the Task Manager (likely in the background processes list) may or may not be enough, but if you disabled them in msconfig > Services and then ended the tasks in the Task Manager, they shouldn't start up again until you allowed them to run again in Services.

    I realize these extra steps might be annoying, but at least you could play, and it's likely that this kind of incompatibility would be addressed in an update sooner or later.

    Alternately, you could try playing Sims 4 with the EA App in offline mode.  This would cut off your access to the Gallery but not otherwise affect the game.  If it helps, you could disable the Google services only when you wanted to be able to use the Gallery.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

dragonian232​  I wasn't on tonight until about an hour ago and have only now reached your thread.  I wasn't ignoring you; I just had other things to do today.

At any rate, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, after you reinstalled the graphics driver.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.  And if there are multiple crashes that happened while you were playing, I'd like the info from all of them.

  • dragonian232's avatar
    dragonian232
    Seasoned Novice
    2 months ago

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎2025-‎06-‎08 4:34 PM

    Status
    Report sent

    Description
    Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name:    BEX64
    Application Name:    TS4_x64.exe
    Application Version:    1.115.216.1030
    Application Timestamp:    68153b62
    Fault Module Name:    StackHash_4bc0
    Fault Module Version:    0.0.0.0
    Fault Module Timestamp:    00000000
    Exception Offset:    PCH_78_FROM_ntdll+0x0000000000162AC4
    Exception Code:    c0000005
    Exception Data:    0000000000000008
    OS Version:    10.0.26100.2.0.0.768.101
    Locale ID:    4105
    Additional Information 1:    4bc0
    Additional Information 2:    4bc0081577b50035c3fe9c23871749b0
    Additional Information 3:    c777
    Additional Information 4:    c7774cf6cedfcbc056ae660365afcc87

    Extra information about the problem
    Bucket ID:    ae898d1e25ffa9f41c7b3702a24419ec (2052294539649227244)

    ---------------------------------------

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎2025-‎06-‎08 11:48 AM

    Status
    Report sent

    Description
    Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_x64.exe
    Application Version:    1.115.216.1030
    Application Timestamp:    68153b62
    Fault Module Name:    python37_x64.dll
    Fault Module Version:    3.7.150.1013
    Fault Module Timestamp:    67f85748
    Exception Code:    c0000005
    Exception Offset:    0000000000049332
    OS Version:    10.0.26100.2.0.0.768.101
    Locale ID:    4105
    Additional Information 1:    0380
    Additional Information 2:    0380b7ff4ae4ebb747acb61079e2d561
    Additional Information 3:    10ce
    Additional Information 4:    10ce57dcc331d130f5abc1e4d80ff45f

    Extra information about the problem
    Bucket ID:    12796b4f4219412b9dfe390c086adf7c (2161227595028029308)

     

    Here are the 2 attempts of trying to play Sims 4 yesterday. My apologies about the 2nd reply, I was scared that my issue was lost in the sea of other issues that were newer on this forum

     

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