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Scailalia's avatar
Scailalia
Newcomer
19 hours ago

The Sims 4 will give me black screen even without cc or mods.

Title is self explanatory but a few details.

On the early 18th I was able to enter the game normally, but after it downloaded the newer patch via steam it opens very hard and after the initial blue screens with the logo and the green diamond it turns black and it won't even close. 

I keep restarting my laptop cuz Sims 4 gets stuck so much (ea launcher too, to the point it has trouble reading the game) that even Task Manager can't close it at times. 

What is happening? 

cc or mods removed
crashing

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 hours ago

    Scailalia​  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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