Forum Discussion

New Novice

20 days ago

Solved

The sims 4 won't launch after factory resetting my computer

Hi all, I have been playing The Sims 4 for many years and never had any real issues with it - until now. I wanted to factory reset my computer as it hasn't been ''cleaned'' since I first got it in ...

puzzlezaddict
19 days ago
@RanakiMcCormick Your dxdiag shows that Sims 4 is crashing because the AMD graphics driver is crashing, and that driver is from 2017. AMD offers a driver from 2022 for your graphics chip, so please install that (the Windows 10 64-bit version):

https://www.amd.com/en/support/downloads/drivers.html/processors/a-series/a10-series-apu-for-laptops/a10-7300-with-radeon-r6-graphics.html

Run the installer as an admin: right-click the download and select "Run as administrator." Restart after installing and before trying to play.

puzzlezaddict

Hero+

19 days ago

@RanakiMcCormick Your dxdiag shows that Sims 4 is crashing because the AMD graphics driver is crashing, and that driver is from 2017. AMD offers a driver from 2022 for your graphics chip, so please install that (the Windows 10 64-bit version):

https://www.amd.com/en/support/downloads/drivers.html/processors/a-series/a10-series-apu-for-laptops/a10-7300-with-radeon-r6-graphics.html

Run the installer as an admin: right-click the download and select "Run as administrator." Restart after installing and before trying to play.