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Wombat_Justice's avatar
Wombat_Justice
Seasoned Newcomer
3 days ago

Sims 4 flashes black and white then crashes

 

Good morning! 

This is an issue I started facing a day or two ago, and, despite all attempts, it keeps happening. 

When I start up the Sims 4, my screen goes white as if it's loading, but then it starts to flash black and white with a blue loading thing on my mouse and glitches around in size as if struggling to fit my screen (which is especially weird because it's set to the correct resolution for my computer 1920x1080). It then crashes with no acknowledgment of a crash. 

Here are some of the things I've tried so far: 

  • Reinstalling the Sims 4
  • Repairing the EA app through uninstalling on my computer app settings
  • Upgrading Graphics Drivers 
  • Removing files: Sims 4 on Electronic Arts
  • Restarting my whole computer

(there might be more I've done, I'm just tired and can't remember)

I've tried opening it through curseforge, steam, EA, and no matter what I try to open it through it just doesn't work. 

I really miss playing the sims and want to get this fixed as soon as possible, but I don't know what to do anymore. I'm unsure of what information/reports you guys need so please let me know how to get those if you can. I attached my dxdiag file because I've seen other people attaching that. I'm not good with computers, so I hope that it's the file thing you need. 

2 Replies

  • Wombat_Justice  Thanks for the dxdiag.  Please update your computer's graphics driver, which is from 2021.  Use the newest driver Dell provides for your laptop:

    https://www.dell.com/support/product-details/en-us/product/g-series-15-5505-laptop/drivers

    The list is a bit unwieldy, but the driver should be the sixth entry.  Run the installer as an admin: right-click the download and select "Run as administrator."  Restart afterwards and before trying to play.

    As a side note, you can let this site check for driver updates and install anything you need.  But please manually install the graphics driver, first, and test the game, then look for other updates.

  • Wombat_Justice's avatar
    Wombat_Justice
    Seasoned Newcomer
    7 hours ago

    Hi! 

    Thank you so much for the reply. Unfortunately, I'm still a bit confused.

    Like I said in my initial report, I'm not very good with computers, but I don't think I have a Dell laptop. I have an HP laptop. I tried entering serial codes and such to the website provided, and I even tried downloading the service assistance app that the Dell website was telling me to do, but it wouldn't allow me to install it (error code 9505- Platform not supported). 

    I'm unsure of what to do since I don't know which driver to get, and I don't think my laptop supports Dell since it isn't a Dell laptop. 

    I usually use NVIDIA, if that helps, but I thought my driver for that is updated. 

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