The Sims 4 won't launch in x64 bit

Hello,

I'm sorry you're having this issue with the game, I am just a member of the community but I'll try help you as best I can.

Okay, so this issue is pretty strange, I've actually not seen anyone else with this issue, although I'l assume other people have it. If the 32-bit executable opens and runs fine then at least it's not as big an issue as the game just not wanting to work. The only other reason, I can think of, is that the 64-bit executable is missing, but you've said you since reinstalled so it probably isn't that. I had a quick look on the internet to see if anyone else had this issue and I did find one Sims Forum post with some solutions you could try.

• Ensure your Windows 10 is up-to-date (It could be an issue with windows not working properly, i.e. the game thinks you don't have a 64-bit edition of windows)
• Ensure your Graphics Card Drivers are up-to-date and do a 'Clean Install' in case your Display Driver is broken

The only other solution is just to play in 32-bit mode for the time being, if this is a game issue, let someone know and report the bug. Let me know how you get on with these steps and if they have improved/worked in anyway.

Happy Simming 🙂

There are a lot of memory errors with ts4-x64. I recommend that you run Microsoft memory diagnostics. Notice this requires a restart and will take some time.

@Bratty6   Have you tried the game with only one monitor attached?

Thank you for assisting me with this issue Storxm0, 

I don't know if the game runs fine in x32 bit as I did not attempt to put my saved copy of The Sims 4 back and try to play. I only know that the x32 bit actually launches the game on a new The Sims 4 folder. I have all the Expansion packs, GP's and SP's and from what I've read this requires the game to play in x64 bit. Of course I am no expert, so please if I am wrong let me know.

I checked to see if I had any updates and it says my computer is up to date. I also made sure that my graphics card was up to date and working properly and it is. 

I tried launching x64 bit again and it still acts like it is going to work. I see the X, Square and three lines in a little rectangle and white box pop up in the upper left corner of my screen then Origin lets me know I can record and then it goes away and the Origin application pops up. I have also tried pressing play through Origin with the same result.

<edit crin> Fixed formatting 

Thank you jpkarlsen for assisting me, 

I ran the  Microsoft memory diagnostic tool and it stated there was no problems detected. Thank you for thinking of this as it did not cross my mind. I tried to launch the game in x64 bit mode again and it is still having the same issue. 

Thank you roberta591 for your assistance, 

I have now removed the second monitor and  tried launching x64 bit again and it still acts like it is going to work. I see the X, Square and three lines in a little rectangle and white box pop up in the upper left corner of my screen then Origin lets me know I can record and then it goes away and the Origin application pops up. I have also tried pressing play through Origin with the same result. 

Thank you for assisting me with this issue Storxm0, 

I don't know if the game runs fine in x32 bit as I did not attempt to put my saved copy of The Sims 4 back and try to play. I only know that the x32 bit actually launches the game on a new The Sims 4 folder. I have all the Expansion packs, GP's and SP's and from what I've read this requires the game to play in x64 bit. Of course I am no expert, so please if I am wrong let me know. I checked to see if I had any updates and it says my computer is up to date. I also made sure that my graphics card was up to date and working properly and it is. I tried launching x64 bit again and it still acts like it is going to work. I see the X, Square and three lines in a little rectangle and white box pop up in the upper left corner of my screen then Origin lets me know I can record and then it goes away and the Origin application pops up. I have also tried pressing play through Origin with the same result. 

I have discovered something that may or may not be helpful.

I attached a snip of my Origin settings and the Origin properties details. In Origin settings it shows my language as English and when I go to select a different option for English it just shows the one which is simply English (it doesn't specify Canada, UK or US) However in my Origin properties details it specifies Origin (Canada) and The Sims 4 properties details specifies English (United States) which I have also attached a snip of. I live in the US. I think I will attempt to uninstall origin and reinstall it and see if that fixes my issue. 

I uninstalled and reinstalled Origin and sadly I am still having the same issue. The properties details still show the same information as before so I have a feeling that is not the problem. Besides I can run the x32 bit so I guess it was just wishful thinking on my part. 

Please attach your lastcrash.txt file.