Forum Discussion

Bratty6's avatar
Bratty6
7 years ago

The Sims 4 won't launch in x64 bit

Hello, I am having an issue that just started on 09/29/2018 when the previous day I was able to play just fine. The only thing I did differently was I added a lot to my downloads while on the galler...
pc
jpkarlsen's avatar
jpkarlsen
Hero (Retired)
7 years ago

There are a lot of memory errors with ts4-x64. I recommend that you run Microsoft memory diagnostics. Notice this requires a restart and will take some time.

Bratty6's avatar
Bratty6
7 years ago

Thank you jpkarlsen for assisting me, 

I ran the  Microsoft memory diagnostic tool and it stated there was no problems detected. Thank you for thinking of this as it did not cross my mind. I tried to launch the game in x64 bit mode again and it is still having the same issue. 

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    7 years ago

    Please attach your lastcrash.txt file.

    • Bratty6's avatar
      Bratty6
      7 years ago

      I checked in The Sims 4 folder and was unable to locate the requested lastcrash.txt file. I have included a snip of what I do have. 

      • jpkarlsen's avatar
        jpkarlsen
        Hero (Retired)
        7 years ago

        Try attaching the newest of the lastException files.