The Sims 4 won't load correctly
Every time I try to play the sims it never loads properly, it shows a white screen and plays the background music but nothing shows up except the game cursor. I also can't close the game down properl...
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@puzzlezaddict Thank you so much for your reply, I had a feeling that maybe the game was too demanding for my laptop once expansion packs were added, it is quite a few years old.
I tried to check the Windows system files and it came up with "Error 32: The process cannot access the file because it is being used by another process". It also said where the log file could be found but I'm not very sure how to access it as it was another code.
As far as I'm aware Windows is up to date, it installs automatically and when I checked again nothing came up. I've also downloaded the newer graphics card that you recommended, so hopefully that will help in some way.
I might consider getting a pc instead of trying to demand so much from this old thing, especially if there's not much that can be done.
@mturne16 If you want to run the Windows file checks again, restart your computer before trying, and don't open anything else. I did check whether the commands worked in Windows 8.1, and they should, although you can try writing "DISM" rather than "DISM.exe" in the first part of the first command.
Don't worry about the log files, at least not now. I can show you how to retrieve them later, if necessary.
If you do decide in the end to get another computer, you're welcome to ask for advice either in general or on a specific system here. Desktops that can run the whole game on ultra graphics settings can be $700 U.S. or cheaper (monitor not included); prices are higher in other countries. Even below that level, there are systems in the $500-600 range that would run Sims 4 quite well on high settings at the very least.
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