Did the same as you did and indeed I got the same problem.
Try instead of 'download/installation issues' the 'codes' one.
Then the 'registration code' one. And you should be able to open the live chat.
This is what I am getting.
It is currently Sunday noon for me. It was early Friday afternoon and Saturday morning for me, on my previous attempts to contact them. Do they have live chat only available during certain business hours Monday through Friday? That seems very strange to me, that such a large company would be keeping old-fashioned "bankers' hours" that even the bankers themselves don't keep anymore.
And if they're going to have Help available only at certain times, I'd think that their website would note that. Most other websites will say what hours Help, Support, or Live Chat is available.
Did the same as you did and indeed I got the same problem.
Try instead of 'download/installation issues' the 'codes' one.
Then the 'registration code' one. And you should be able to open the live chat.
Thank you, that was indeed the solution. And thank you for being polite to an old lady who is somewhat inept at all things computer.
However, Live Chat still would not give me a product code, even after I photographed and uploaded both the box and the receipt. They suggested I purchase the game online from Origin, in which case they would be able to address any issues, and when I protested that I had already paid $60 for the game and wasn't going to re-purchase it, I got essentially a polite "can't help you then" shrug from the Chat guy.
So I will be returning the game to the store, and EA has just lost $60 and a customer. If they can't be bothered to have Quality Control make sure there are product codes in every box, they don't deserve my business, tiny drop in the bucket of their annual bottom line though it may be.
And, needless to say, I won't be using the 15% discount code on my next purchase from Origin that he emailed me, tyvm.
Thanks again for all your help.
That is a logical answer. Because it could just be you do have the code and you plan on selling it.
I would take it back to the store you bought it, ask them about it. Maybe they can help you get a game with a code in it (open the game in store before checking out).
@grandmar1955 it really is a great game, but only you can decide if it's worth the hassle.
I hope it all works out for the best!
I understand your frustration, it's honestly not a great experience to find out the game you've just bought is actually lacking a crucial part.
However in this case, the advisor you were in touch and @Phantomlover1717 are right: there's nothing he can do himself. However, you should be able to get a refund from Target considering the game box was defective, or at least obtain an exchange. Please understand that there are processes in place through which the store can return defective products and get reimbursed, however we (and this includes our advisors) have to follow those to make sure everything is accounted for.
Let us know if you encounter any issues getting an exchange from your retailer.
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