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SallyBurbridge1's avatar
SallyBurbridge1
2 years ago

transfer my dlcs?

I've just had to make myself a new account for EA as I was using my school email, I've now left that school and the email address has been deleted by the school, so I cant log into it anymore. My problem is that I have a fair amount of Sims 4 Expansion packs which I spent a lot of money on and I don't want to have to spend that money again, is there a way of transferring my expansion packs to my new account? However, my old account had a 2 step verification which I cannot get past due to the deleted email, if its easier to fix could I get that removed so I could log back into it? My EA ID for that account is Sallyburbridge. 

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @SallyBurbridge1  There's no way to transfer your DLC to your new account without proving ownership of the old account.  In that case, you could merge the two accounts, but you'd be better off recovering the old account outright.  Try contacting EA customer support for help with the process.  Live chat would be more effective than email; if you don't see the option, try this link:

    https://help.ea.com/en/help-contact-us/?product=the-sims-4&platform=&topic=missing-game&category=manage-my-account&subCategory=find-missing-game

    Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

    The other option is to go to your school and ask them to reinstate the email for a few minutes, long enough for you to change your account details.  If you talk to a real person, they might be willing to help.

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