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zinc1616's avatar
zinc1616
Rising Newcomer
21 hours ago

Trouble with transferring my Sims 4 saves from old computer to new computer.

So I recently got a new laptop and I wanted to transfer my Sims 4 saves from my mac to my laptop. I have asked EA for help and I spoke with an agent and they gave me some instructions/steps on how to transfer my 3 years worth of Sims game play.

A couple days later I got a USB flash drive, like the agent recommended, and I copied my sims 4 folder onto the UBS drive from my mac. I then put the UBS drive into my laptop and I copied the save and tray folders into the new sims 4 folder. When prompter, I replaced the existing folders, like the agent told me. 

The agent said that my old saves should now appear and be playable but there're still not there. I even uninstalled the Sims 4 and went onto properties and choose the right folder, like I've seen in a YouTube video. 

I can't review and update my case I made to EA for some reason, so I'm asking here before I have to go though all that waiting for another agent to speak too again. 

Is there anything I can do? 

Thank you. 

(Also, sorry for any spelling mistakes etc. I have dyslexia.)

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1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    14 hours ago

    zinc1616​  In what folder did you place your saves and other content?  If you're not sure, right-click one of the files and select Properties > General, then list the Location.

    That location needs to be exactly what the game is reading, according to the game itself:

    https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

    If the locations don't match up to "The Sims 4," that's the problem.

    If the files are in fact in the correct folder, please post a screenshot of the contents of the saves folder, as in, I'd like to see the save names and sizes.

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