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zinc1616's avatar
zinc1616
Rising Newcomer
3 months ago

Trouble with transferring my Sims 4 saves from old computer to new computer.

So I recently got a new laptop and I wanted to transfer my Sims 4 saves from my mac to my laptop. I have asked EA for help and I spoke with an agent and they gave me some instructions/steps on how to transfer my 3 years worth of Sims game play.

A couple days later I got a USB flash drive, like the agent recommended, and I copied my sims 4 folder onto the UBS drive from my mac. I then put the UBS drive into my laptop and I copied the save and tray folders into the new sims 4 folder. When prompter, I replaced the existing folders, like the agent told me. 

The agent said that my old saves should now appear and be playable but there're still not there. I even uninstalled the Sims 4 and went onto properties and choose the right folder, like I've seen in a YouTube video. 

I can't review and update my case I made to EA for some reason, so I'm asking here before I have to go though all that waiting for another agent to speak too again. 

Is there anything I can do? 

Thank you. 

(Also, sorry for any spelling mistakes etc. I have dyslexia.)

missing content

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 months ago

    zinc1616​  In what folder did you place your saves and other content?  If you're not sure, right-click one of the files and select Properties > General, then list the Location.

    That location needs to be exactly what the game is reading, according to the game itself:

    https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

    If the locations don't match up to "The Sims 4," that's the problem.

    If the files are in fact in the correct folder, please post a screenshot of the contents of the saves folder, as in, I'd like to see the save names and sizes.

  • zinc1616's avatar
    zinc1616
    Rising Newcomer
    2 months ago

    Thank you for replying and giving advice, and I'm so sorry for the late reply.

    The folder I have my saves in, and the folder it shows in the Sims 4, look the same. 

    I just had a look at the saves folder to send you the screenshots, and I realised that there wasn't anything in there. I managed to find my saves folder with all my saves in. At the moment they are syncing, then I'll try and see if my saves are in the sims. 

    Thank you. I'll let you know how it goes.

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