Forum Discussion
@Ninnifer18
Maybe try a factory reset of your game folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method
Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder working properly.
By the way, reinstalling the game will not spoil anything. Just move the desktop game folder first to be on the safe side.
However, repairing the game on Origin is almost as effective as reinstalling but I think that the problem is related to your graphics card and graphics settings in the game. Did you try to set them differently?
Do you use any mods to change the light in the game?
And one more idea - give me a link to some of your house where you used the glass roof already with this error. I will check in my game if it looks the same and has this error.
I don't work for EA
@kreatora THANK YOU SO MUCH!!!
I’ve been stuggling with a similar issue for weeks now and the Dutch forum wasn’t able to help me.
HOWEVER since you tipped me I was able to fix it following the steps and now my game (and all cc/mods) are working again better than ever! Objects even have shadows now, who knew!
BIG BIG THANKS!!
Sophie
- EA_Lanna6 years ago
Community Manager
Hey folks,
I've removed some posts there. Friendly reminder of our forum rules incoming. 🙂 If you've not had a chance to read them yet, please take some time out to review them as one of our forum rules asks members to "Be polite and kind. Respect others even if they have a different opinion. If you disagree with someone, you are free to do so politely, but please don't make it personal. Respect also means you never harass, embarrass, or threaten other players.".
Thanks.
About The Sims 4 Technical Issues - PC
Community Highlights
- EA_Cade9 months ago
Community Manager
Recent Discussions
- 54 seconds ago
- 17 minutes ago
- 5 hours ago