Forum Discussion

Ninnifer18's avatar
7 years ago

[TROUBLESHOOT] Lighting not working properly

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.51.77.1020
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? I'm not sure. Nothing necessarily activates the bug for me, it's just a constant thing, nothing I do changes it.
What happens when the bug occurs? Lighting doesn't work properly
What do you expect to see? I expect to see the lighting we got in an update however many years ago. The lighting is supposed to shine through the windows and the glass roofing, but it doesn't.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I downloaded Seasons and the lighting we got in an update suddenly stopped working.

So I've kinda already reported this bug, but before, I thought it was just the glass roofing that wasn't working properly, but then I watched a speedbuild on YT and I noticed that the light was shining through their windows onto the floor and I realized.. My game doesn't do that anymore. The cool lighting we got in that patch however many years ago now did work for me, and then when I got Seasons, it went back to the old lighting. It's like the patch never happened. I did test this with and without mods. Nothing changes it.

14 Replies

  • sxphxx's avatar
    sxphxx
    7 years ago

    @kreatora THANK YOU SO MUCH!!!

    I’ve been stuggling with a similar issue for weeks now and the Dutch forum wasn’t able to help me.

    HOWEVER since you tipped me I was able to fix it following the steps and now my game (and all cc/mods) are working again better than ever! Objects even have shadows now, who knew! 

    BIG BIG THANKS!! 

    Sophie

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hey folks,

    I've removed some posts there. Friendly reminder of our forum rules incoming. 🙂 If you've not had a chance to read them yet, please take some time out to review them as one of our forum rules asks members to "Be polite and kind. Respect others even if they have a different opinion. If you disagree with someone, you are free to do so politely, but please don't make it personal. Respect also means you never harass, embarrass, or threaten other players.". 

    Thanks.

  • I hope there isn't like.. a time limit or anything on these reports, cuz I haven't been able to get someone to help me go through all those steps yet to see if my game is still broken.. You might *think* that I can do it by myself, but I can promise you, I would find a way to permanently break my game and my computer.. Don't ask how, cuz even I don't know.. I'm just really technologically incompetent. I know how to open and close things and play games, but I can't do maintenance work. That is beyond my level of skill.

  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago

    @Ninnifer18

    There is no other way to fix this.
    All you have to do is the right click on the game folder and select the "rename" option. Then add the word "old" to the name
    Then turn on the game to create a new folder.
    Check in the game if the light works correctly.
    Quit the game.
    Find in this new The Sims4 folder two folders - "save" and "Tray - and delete them - (right click on the folder - option "delete")
    Find these same folders in the old game folder -( "saves" and Tray ) and copy and paste them to the new one. ( right click on the folder you want to copy- option "copy. Right click on the new game folder - option "paste")
    It is not too complicated for a person who can download mods and paste them into the mods folder. Here you also need to copy and paste but not mods but this time folders.
    If the game is working correctly right click on the folder "The Sims4 old" - and delete it.

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