TS4 wont load - other games fine?
Hoping someone can help as I don’t know what to do. I have downloaded Sims 4 Digital Deluxe on Origin and when I click play origin disappears then reappears and no more happens. I have downloaded...
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Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.
Attached 🙂
@KoalaKevxo The dxdiag looks good except there is no video driver. You need to go to Dell support or Intel support and download and install the proper video driver for that I7 processor. Your system has the video chip integrated with the cpu. This game checks that data on start up and needs that data to run.
Thank you, I think I have done this but still no luck? I have reattached a new DxDiag so you can see what I have downloaded.
Many thanks for your help.
@KoalaKevxo What antivirus do you use, if any? Please list it, and please also let me know whether you use a cleaner app or anything else that's supposed to clear temp files; and whether OneDrive is active.
Your dxdiag doesn't actually list any Windows errors at all, which is unusual enough to indicate an issue all by itself. So it's a good idea to run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer and try to play. If the game doesn't load, please let me know whether you see a Sims 4 folder in Documents > Electronic Arts.
@roberta591 Where did you see a missing graphics driver? I didn't see anything missing in the first dxdiag.
@puzzlezaddict My reply was based on the first dxdiag which indicated the driver was not WHQL which may or may not indicate an issue. I see that the new dxdiag indicates that the driver is NOW WHQL. Not being WHQL does not mean there is an issue but should be checked. As I saw no other issues I thought that would be a good idea to check if the proper device driver was in use.
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